Business benefits of a good user experience are huge. Lower costs for customer acquisition and support, increased retention, reduced development waste, increased customer satisfaction – just to name a few.
Great user experience is everyone’s responsibility. UX’s role is to align and ensure we get there, balancing the needs of the business and technology with the needs of people. It is not an easy function, because requires a cross-disciplinary skills. A successful UX designer is a jack of several trades, and a master of none.
Here is an infographics that summaries the skill-set of a modern UX professional. Have a look, feel free to share and let me know if you know anyone that has all the skills.